Team Spotlight:
Carly’s Customer operations Team
At Carly, the Customer Operations Team stands as the front line of our mission, embodying dedication, skill, and passion to ensure every customer has a seamless and satisfying experience.
A Culture of Collaboration
Our Customer Operations team is so much more than a support desk—they are the frontline ambassadors of Carly’s commitment to customer care. With each interaction, they not only solve problems but also build relationships, reflecting the high standards and values that Carly upholds.
The team’s camaraderie isn’t limited to their time at the office; team events bring members closer, fostering bonds that translate into their professional interactions. By openly communicating and being straightforward with each other, team members foster a unique space where they feel encouraged to contribute fully and be themselves, creating a positive cycle of collaboration and engagement.
The Team’s collaborative spirit is foundational to their success. Team members value the openness and camaraderie that help them tackle challenges together
A Foundation of Trust
When unexpected challenges arise, the team rises to the occasion with swift problem-solving and mutual support. This is especially evident during high-demand periods, like exciting yearly campaigns or when unexpected technical issues lead to surges in support tickets.
Such moments exemplify how well-prepared the team is to respond under pressure, thanks to a carefully crafted workflow and their commitment to each other. Even when facing a heavy workload, they remain composed and supportive, knowing that they can count on one another.
Their coordinated approach allows them to effectively address customer concerns while maintaining the high standards Carly is known for
Continuous Innovation and Growth
Innovation is a central focus for the CPS Team as they constantly seek new ways to enhance customer support. The team isn’t content to rely on traditional methods; instead, they proactively explore technologies that could improve customer interactions.
This dedication to innovation means the CPS Team is always evolving, refining FAQs, automating workflows, and improving response times to ensure each customer receives high-quality service.
For Carly’s Customer Operations Team, each day is an opportunity to push boundaries and redefine what exceptional customer support looks like.
With a collaborative spirit, resilience in challenging times, and a commitment to innovation, this team embodies Carly’s mission to deliver a customer experience that goes above and beyond.
Join us and become part of a team dedicated to making a difference in customers’ lives
Interested in working with us?
Have a look at relevant FAQs!
If you have your CV/resume ready, you can follow the steps on our career page to complete our online application form. It only takes a few minutes.
Don’t worry, we will never ask you to re-enter every single education, job title, employment date, and qualification from your work history. We highly value your interest and time.
To help us get to know you better, we’ll need the most recent copy of your CV/resume. You’ll also have the opportunity to add a cover letter if you want to tell us more.
We offer a variety of job opportunities across different departments, including Marketing, Engineering, Customer and Product support, Business Development, Human Resources, and more. Check out our career page to see our current openings.
Our interview process involves 4 stages: 1. Let’s get to know each other, 2. Get to know your future lead, 3. Get a glimpse of working at Carly with a workshop or coding challenge, and 4. Final steps.
To learn more details about each stage, check out our article “Navigating the Carly journey from applicant to team member”.
We have a flexible working culture, including home office options, meditations in the office to support the team’s wellness, weekly fruit baskets, a wrap-around balcony with a view of the alps, and so much more…
We strive to make your time at Carly and your own time equally enjoyable.
We could happily give you a long list of reasons to join, but let’s focus on the core reasons.
Carly believes its employees are the cornerstone of its growth and success. The Team is at the center of every internal decision, which is why we constantly look for their feedback through various channels, such as quarterly reviews — at all levels — , weekly focus groups, and bi-weekly one-on-one conversations with leads.
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Danke!
DANKE! Vielen Dank für dein Interesse! Wir freuen uns, bald mehr mit dir teilen zu können. Unser Team bereitet alle Details vor, und du wirst