Team Spotlight: Carly’s Customer operations & Product support Team

At Carly, the Customer Operations & Product Support (CPS) Team stands as the front line of our mission, embodying dedication, skill, and passion to ensure every customer has a seamless and satisfying experience.

A Team Built on Collaboration and Expertise

Our CPS team is so much more than a support desk—they are the frontline ambassadors of Carly’s commitment to customer care. Their ability to work together effectively is one of their greatest strengths. By fostering open communication and mutual trust, they ensure that tasks are handled efficiently and problems are addressed proactively.

This supportive environment isn’t just about teamwork—it’s also about leveraging collective expertise. Whether addressing customer feedback, refining workflows, or ensuring timely deliveries, the team thrives on mutual accountability.

The Team’s collaborative spirit is foundational to their success. Team members value the openness and camaraderie that help them tackle challenges together

Solving Problems with Efficiency and Innovation

When unexpected challenges arise, the team stands out for their problem-solving skills and use of innovative technologies to enhance customer experiences. Their efforts range from creating detailed FAQs to streamlining operations with automated solutions.

Their approach, also ensures they can adapt quickly to challenges. For instance, during high demand campaigns -like Black Week- that bring a spike in customer tickets, the team acts swiftly.

Their focus on understanding customer needs extends beyond traditional support, ensuring that every inquiry and concern is addressed with care and precision.

Understanding Customers to Drive Success

The CPS Team doesn’t just resolve problems—they actively gather insights from customer interactions to help Carly improve its offerings. By analyzing feedback and identifying trends, they serve as a bridge between customers and internal teams.

By prioritizing excellent service and seamless processes, the team consistently delivers high satisfaction rates. This commitment reflects the dedication and hard work each member puts into creating a positive and impactful customer experience.

From ensuring smooth deliveries to preemptively identifying potential issues, the CPS Team consistently finds ways to make Carly’s customer experience exceptional.

With a collaborative spirit, resilience in challenging times, and a commitment to innovation, The CPS team Embodies Carly’s mission to deliver the best experience possible.
Join us and become part of a team dedicated to redefinE customer support through a shared commitment to excellence.

Interested in working with us?
Have a look at relevant FAQs!

How do I apply for a job?

If you have your CV/resume ready, you can follow the steps on our career page to complete our online application form. It only takes a few minutes.
Don’t worry, we will never ask you to re-enter every single education, job title, employment date, and qualification from your work history. We highly value your interest and time.

What documents do I need for my application?

To help us get to know you better, we’ll need the most recent copy of your CV/resume. You’ll also have the opportunity to add a cover letter if you want to tell us more.

Where can I find open positions?

We offer a variety of job opportunities across different departments, including Marketing, Engineering, Customer and Product support, Business Development, Human Resources, and more. Check out our career page to see our current openings.

How does the interview process look like?

Our interview process involves 4 stages: 1. Let’s get to know each other, 2. Get to know your future lead, 3. Get a glimpse of working at Carly with a workshop or coding challenge, and 4. Final steps.

To learn more details about each stage, check out our article “Navigating the Carly journey from applicant to team member”.

How do you support work-life balance for your team members?

We have a flexible working culture, including home office options, meditations in the office to support the team’s wellness, weekly fruit baskets, a wrap-around balcony with a view of the alps, and so much more…

We strive to make your time at Carly and your own time equally enjoyable.

Why should I join Carly?

We could happily give you a long list of reasons to join, but let’s focus on the core reasons.
Carly believes its employees are the cornerstone of its growth and success. The Team is at the center of every internal decision, which is why we constantly look for their feedback through various channels, such as quarterly reviews — at all levels — , weekly focus groups, and bi-weekly one-on-one conversations with leads.